The control layer for customer-facing agents

Ship agents your customers can trust

Customers do not want another chat box. They want your product to resolve issues, update records, trigger workflows, and move work forward.

Your team has the demos. Granular gives you the control layer to turn those demos into safe customer-facing agents inside your product.

Problem

Agent demos are easy. Customer launches are hard.

Every B2B product is about to be judged by what its agents can do.

But the jump from demo to production is where teams get stuck: real users, real data, real permissions, real actions, real consequences.

That is why agentic features stay trapped in prototypes, internal demos, and cautious betas.

Your product needs to become agentic. It also needs to stay trustworthy.

Solution

The control layer for customer-facing agents

Granular defines what agents can see, decide, and do inside your product.

Model your product's objects, actions, rules, permissions, and workflows. We turn them into secure per-user runtimes where agents can safely act for each customer.

So your agents can update records, resolve issues, trigger workflows, request approvals, and complete tasks without losing control.

How it works

From product model to customer-safe agents.

01

Model your product

Define the objects, actions, roles, permissions, policies, and workflows agents are allowed to use.

02

Get user-scoped environments

Granular creates a runtime for each customer and user with the right data, role, product version, and approval paths.

03

Integrate with your backend

Expose governed actions that can validate, preview, request approval, execute, and log every change.

04

Integrate with your UI

Render plans, choices, confirmations, blocked reasons, and completed actions directly inside your product.

The hard parts of shipping customer-facing agents.

Granular handles the runtime, permissions, policies, product UX, tests, and replay layer your team needs before agents can act for customers.

Domain model

Model customers, invoices, subscriptions, cases, policies, and relationships as the agent's operating map.

Tenant isolation

Bind every session to the right customer workspace, data slice, product version, and runtime boundary.

Permission resolver

Make sure each agent only sees the data, records, and actions the current user is allowed to access.

Policy engine

Apply your business rules before anything happens: risk limits, approval paths, eligibility checks, and internal constraints.

Action governance

Let agents prepare actions, show a preview, ask for approval when needed, execute through your backend, or block the action.

Product-native UX

Show the agent experience inside your product: choices, confirmations, approvals, blocked reasons, and completed workflows.

Pre-launch tests

Test agents on versioned product environments and real workflow scenarios before customers ever touch them.

Replay and audit

See what the agent saw, what it tried to do, what ran, what was blocked, and where it escalated.

Final CTA

Bring one workflow. We'll help make it agent-ready.

Pick the customer-facing agent workflow you want to ship first.

We'll help map the data, actions, permissions, approvals, runtime boundaries, product experience, and tests needed to launch it safely.

Book a workflow review

The control layer for customer-facing agents. Ship agents your customers can trust.